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The developer behind Wuthering Waves has apologized for its rocky launch and offered players compensation.
Wuthering Waves is an open-world Genshin Impact-style Gacha game from Chinese developer Kuro that launched globally in free-to-play form across PC and mobile this week.
But the launch has seen a number of issues since, including a raft of bugs and lag problems. In a tweet, Kuro said it was actively working on solutions to these problems. “We are committed to constant self-reflection and improvement, with your satisfaction as our top priority,” the developer said. “We are incredibly grateful for your understanding and patience during our recent technical issues.”
The scale of the technical issues is laid out in a post on the Wuthering Waves website. There was a login timeout issue, now said to be fixed, a problem with age authentication, which is under investigation, forced logins every time the game client is relaunched on PC, crash issues, glitches on certain Android devices, poor quality localization, and performance issues including lag, freezes, frame-rate drops, devices overheating, blurry graphics, and force quits.
An emergency patch was issued to address the most urgent issues, but Kuro advised those still experiencing serious overheating or frequent crashes lower the graphics settings “in the case of an overload for a smoother gaming experience.”
“Please rest assured that we are dedicated to providing the best possible experience for our players, and we take performance concerns seriously,” Kuro said. “In future updates, we will continue to optimize the game's performance to improve your gaming experience. Please stay tuned to our upcoming notices and announcements. “
Compensation now offered includes Lustrous Tide*10 for Rovers (player characters) who reach Union Level 2 or above by July 3.
Similar to Genshin Impact, Wuthering Waves features a gacha mechanic for obtaining new characters and weapons — see our guide for more details on how to unlock pulling, plus our in-progress walkthrough to help you get started. To celebrate Wuthering Waves' launch, Kuro Games is also issuing in-game rewards via promo codes.
Wesley is the UK News Editor for IGN. Find him on Twitter at @wyp100. You can reach Wesley at [email protected] or confidentially at [email protected].
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